VaultMarkt (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://vaultmarkt.eu or interact with our services.
1. Who We Are
Business name: VaultMarkt BV Registered address: Randomstraat 13, 1337 ML Amsterdam, The Netherlands Email:info@vaultmarkt.eu Phone: +31 6 8586 9725 Region of operation: European Economic Area (EEA)
2. Information We Collect
We collect and process the following categories of personal data:
Identity and contact information: name, email address, phone number, shipping and billing address
Account information: username, password, registration details, and location data
Transaction data: payment details (via Stripe or Mollie), purchase history, and delivery information
Technical data: IP address, browser type, operating system, and device identifiers
Cookies and analytics data: collected via Google Analytics and other tracking tools
Marketing data: preferences, responses, and interactions with ads or remarketing campaigns
Communication data: messages sent through our contact form, chat widget, or other customer service channels
3. How We Collect Information
We collect information:
When you create an account or make a purchase
When you fill out forms, subscribe to emails, or contact us via chat or email
Automatically through cookies and analytics tools
Through third-party integrations such as WooCommerce, Stripe, Mollie, and Google Ads
4. How We Use Your Information
We process personal data to:
Provide, process, and deliver your orders
Manage your customer account
Handle payments, refunds, and invoicing
Communicate with you regarding support or order status
Improve website performance and customer experience
Conduct analytics and remarketing campaigns via Google Ads
Ensure website and payment security
Comply with applicable laws and regulations
5. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), we process personal data based on:
Contractual necessity – to fulfill your orders and manage your account
Legal obligations – for tax, accounting, and regulatory purposes
Legitimate interests – to improve our services, prevent fraud, and maintain security
Consent – for marketing, analytics, and cookie tracking where required
6. Sharing of Information
We share data only with trusted service providers necessary for our operations:
Payment processors: Stripe, Mollie
E-commerce platform: WooCommerce
Analytics provider: Google Analytics
Advertising partner: Google Ads (including remarketing)
Shipping partners: tracked and priority courier services
Hosting provider: EU-based hosting company
All partners process data under agreements that ensure compliance with GDPR.
7. International Data Transfers
We store and process all customer data within the European Union. If data is transferred outside the EEA (for example, through Google services), it is protected under the Standard Contractual Clauses (SCCs) approved by the European Commission.
8. Data Retention
We retain personal data for as long as the user remains registered on our platform. Transaction and invoice data may be retained for up to 7 years to comply with tax and accounting regulations. Inactive accounts are not automatically deleted unless requested by the user.
9. Your Rights
As an EEA resident, you have the following rights under GDPR:
Access your data
Rectify inaccurate or incomplete data
Request erasure (“right to be forgotten”)
Restrict or object to processing
Data portability – receive your data in a structured, machine-readable format
To exercise these rights, please contact us at info@vaultmarkt.eu or via the chat function on our website. We will respond within 30 days as required by law.
10. Cookies and Tracking Technologies
VaultMarkt uses cookies and similar technologies to:
Enable essential website functionality
Analyze website usage and performance (Google Analytics)
Deliver personalized ads and remarketing (Google Ads)
You can manage or withdraw your cookie consent at any time using our cookie banner or browser settings.
11. Marketing and Communications
We may send transactional emails (e.g., order confirmations) and, where you have consented, promotional or marketing emails. You can unsubscribe at any time using the link in each message or by contacting us directly.
12. Data Security
We use appropriate technical and organizational measures to protect your information, including:
SSL encryption on all website traffic
Secure payment gateways (Stripe, Mollie)
EU-based hosting and restricted data access for authorized staff only
However, no online system is completely secure, and we cannot guarantee absolute data security.
13. Changes to This Policy
We may update this Privacy Policy periodically by posting a new version on our website. We do not provide direct notifications of changes, so we encourage users to review this page regularly.
14. Contact Us
For any questions or concerns regarding this Privacy Policy or your data rights, please contact:
