At VaultMarkt, we value customer satisfaction and comply with all applicable EU consumer protection laws, including the 14-day right of withdrawal. This policy explains how returns, exchanges, and refunds are handled for purchases made through https://vaultmarkt.eu.
1. Eligibility for Returns
All products purchased from VaultMarkt can be returned within 14 days of receiving your order, in accordance with EU law.
To be eligible for a return, the product must be:
In its original packaging
Unused and in the same condition that you received it
Accompanied by the original receipt or proof of purchase
Returns are to be sent to our registered business address: 📍 Randomstraat 13, 1337 ML Amsterdam, The Netherlands
2. How to Initiate a Return
Before sending back your item:
Contact our customer service team at info@vaultmarkt.eu or by phone at +31 6 8586 9725 to start the return process.
Include your order number and a brief reason for the return.
Once your return is authorized, you’ll receive detailed instructions on how to proceed.
3. Return Shipping Costs
The buyer initially covers return shipping costs.
After we receive and verify the return, you’ll receive a voucher equal to the return shipping cost for future purchases.
We recommend using a tracked delivery service when returning items, as we are not responsible for parcels lost during return transit.
4. Inspection and Approval
Returned products are inspected upon arrival.
If the return is approved, we will issue the refund or exchange as requested.
Returns that do not meet the conditions above may be partially refunded or rejected.
5. Refunds
Refunds are processed using the original payment method (Stripe, Mollie, or bank transfer).
Alternatively, you may request a store credit for the refund amount.
Refunds are typically completed within 5–10 business days after inspection and approval of the returned item.
You will receive a confirmation email once your refund has been issued.
6. Exchanges
VaultMarkt offers product exchanges for any reason within 14 days of delivery, provided the item meets the return conditions.
Exchanges can be made for the same product (replacement) or for a different product of similar value.
Any price difference will be adjusted accordingly (additional payment or partial refund).
7. Faulty or Damaged Items
If your item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery.
We will cover all return shipping costs for faulty or incorrect items.
Customers can choose between a replacement, store credit, or full refund.
8. Exceptions
We currently accept returns for all products sold on VaultMarkt, provided they are in original packaging and unused. In the future, certain categories (such as hygiene-related or customized products) may be excluded as allowed by EU law.
9. Processing Time
Refunds and exchanges are processed within 5–10 business days after the returned item has been received and inspected.
10. Contact Information
For all return or refund inquiries, please contact us at:
