At VaultMarkt, we aim to ensure fast, reliable, and transparent delivery for all our customers. This Shipping Policy explains how we process and ship orders placed through https://vaultmarkt.eu.
1. Order Processing Time
Orders are processed within 1–3 business days (Monday to Friday, excluding public holidays).
Orders placed during weekends or holidays will be processed on the next business day.
Once your order is dispatched, you will receive a confirmation email with a tracking number.
2. Shipping Methods and Delivery Times
We use trusted delivery partners, including DHL, DPD, and occasionally other reliable courier companies.
Shipping time: Estimated 1–5 business days after dispatch, depending on your location.
Tracking: All orders include tracking. You’ll receive a tracking link once your parcel is shipped.
Delivery attempts: If delivery fails, the courier will provide alternative delivery options or pickup instructions.
No PO boxes: We do not ship to P.O. boxes or parcel lockers.
3. Shipping Rates and Free Shipping
Shipping costs are automatically calculated at checkout based on your order total and destination:
Orders over €80:Free shipping within the EEA
Orders under €80:€7.99 flat rate within the EEA
Outside the EEA (including the UK and Switzerland): Please contact us at info@vaultmarkt.eu for a custom shipping quote before placing your order
All shipments are insured and trackable for your security.
4. Shipping Areas
We currently ship to:
All countries within the European Economic Area (EEA)
The United Kingdom (UK)
Switzerland
For other international destinations, please contact us directly before ordering.
5. Customs, Duties, and Taxes
Orders delivered outside the EEA (such as the UK or Switzerland) may be subject to import duties, customs fees, or local taxes. These charges are the buyer’s responsibility and are not included in our product or shipping prices.
VaultMarkt has no control over these charges, and we recommend checking your country’s customs policies before placing an order.
6. Lost, Delayed, or Damaged Shipments
All parcels are shipped with insurance and tracking. In the event of a delay or delivery issue:
Please first check your tracking information.
If you believe your order is lost or damaged, contact us at info@vaultmarkt.eu for assistance.
If your item arrives damaged, please email us within 48 hours of delivery and include photos of the packaging and product.
7. Tracking Your Order
Once your order has shipped, you’ll receive a tracking link via email to monitor your delivery status in real time. If you haven’t received your tracking information after 3 business days, please contact info@vaultmarkt.eu.
8. Policy Updates
We may update this Shipping Policy periodically to reflect changes in shipping methods, rates, or carriers. Any updates will be posted on this page without prior notice.
9. Contact Us
For shipping-related questions or special requests, please contact our support team:
